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Free delivery on all orders over £100 ex vat (mainland UK, non-remote only)

About Us

You can order online from www.cashregisterland.co.uk for free nationwide delivery (orders of £100 ex vat, non-remote off-shore areas only).
You can also order online from www.cashregisterland.co.uk and collect from our Coventry, West Midlands Showroom / Warehouse:

Showroom & Warehouse
Unit 60A Kirby Road
Earlsdon
Coventry
West Midlands
CV5 6HN
Phone: 02476 718964

Making A Purchase

Making a purchase on our website is straight forward. Simply browse our store, add any items that you wish to buy to the shopping cart. After you have finished your selection please checkout in the normal fashion.

We accept payment by credit/debit card, paypal, bank transfer or cheque. If you want to pay by cheque or by bank transfer, place your order online and instead of entering card details choose 'proforma invoice' and we will email you a 'pre-invoice'. On receipt of payment, your order will be dispatched. If you wish to pay by card, but do not wish to pay online, simply submit your order online choosing 'proforma invoice' as your method of payment then phone us up with the last four digits of your internet order number & your payment details. If you wish to pay by Paypal, select Paypal as a payment method in the checkout - we will send you a Paypal invoice on receipt of your order.

If you have made a mistake in your order & cannot correct it in the shopping cart please contact us.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling

99% of our products are held in stock. 99% of orders are sent via Interlink Express. If your order has been sent with Interlink and you have provided a mobile phone number when checking out, then on the day of delivery you should receive an email & text message advising a 1 hour delivery window. Please note that this service is provided by our courier and not ourselves. Regrettably, the delivery window alert is not available for remote or offshore areas. Please note that we cannot be held liable for any deliveries not made due to customer not being in to receive delivery regardless of whether the delivery attempt is made within the 1 hour window or not. Please note that the 1 hour window is a best estimate and not a guarantee by the courier firm. Please ensure that your email address & mobile phone number are entered correctly & that your spam settings do not block our courier’s emails. We cannot be held responsible for any communications not being received.

If there is an unforeseen problem with your order we will endeavour to contact you. Please make sure you are in to receive your delivery. Re-delivery costs incurred by no-one being available to sign for the goods, or through incorrect delivery information being submitted will be passed onto the customer. Neither ourselves nor the delivery organisations we use can be held liable for any costs or inconveniences incurred through delays to a delivery. If you decide not to receive the delivery in the permissible period we reserve the right to charge a handling fee of £30 + vat to cover our administration and delivery costs, as we will not be entitled to any refund from the delivery company. We guarantee that all deliveries will be made within the published mail order guidelines of 28 days. If you have not received your order within 28 days we will cancel your order if you are not satisfied & refund you in full (this does not apply to special order non-stock items).

Most products are available for customer collection from our Midlands showroom. All orders must be placed online to obtain exclusive web pricing. Please allow at least 1 working day before collecting your order. Orders are only available for collection between 10am & 4pm Mon - Fri. We recommend phoning us on 02476 718964 prior to departure to confirm we have received & processed your order.

All invoices are sent by email as standard.

Tax Charges

For orders made from the UK 20% VAT is added to all products to the prices displayed on the website.

Credit Card Security

When an order is placed on our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. There has been no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted using a SSL server. However, we understand that some people do not like giving their credit card details online. With this in mind you can place an order online and choose 'proforma invoice' - your order will then be on our system and you can contact us directly with your credit card, we can also send you a Paypal invoice or you can pay by BACS or cheque.

We take customer credit card fraud very seriously. We may carry out our own internal anti-fraud checks, including but not limited to contacting you at any time prior to dispatch of the item in order to obtain a landline and/or work telephone number, which we may contact directly and/or check against publically available records to corroborate details given by the buyer. Cash Register Land may in its sole discretion refuse to process and/or cancel orders if you cannot be contacted and/or we reasonably suspect that the transaction is fraudulent or does not meet our stringent security cheques. We further reserve the right to dispatch items to your home and/or work address (on receipt of an email confirming the same sent from your work email address) and we are under no obligation to dispatch to an alternative delivery address requested by you.

A security check may be triggered for some of the following reasons:

Incomplete data given on the order.
Data not matched by credit card provider (CVV code and address).
Delivery address different to the Invoice address.
Delivery address in a listed credit card fraud area.
Use of a foreign credit card.
Unusual items ordered
No visual verification on mapping software.

Less than 1% of our orders are subject to a security check investigation, but please be aware that if your order is checked there may be a delay in processing it.

Privacy Policy

We do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.

Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

Returns Policy

We only sell commercial equipment and therefore any order placed is classsed as a "business to business" transaction. The commercial items ordered are sold based on them only being used in a trade, business or profession associated to you and not for personal use. These transactions are not covered by public consumer law, but by business law.

We offer all of our brand new products at the lowest possible price and when you place your order as a business we instantly incur costs and continue to do so throughout the order process, therefore to keep our prices as low as possible we have to recover these costs should you change your mind. Please contact us prior to purchasing if you have any questions about the suitability of the product for your business we will be happy to advise.

Can I cancel an order for a standard product that hasn't been dispatched yet?

Yes you can, but any refund given will be subject to a fixed administrative charge of £10 + vat. We incur bank card processing charges on the final inc vat invoice amount as soon as the order is placed which we can't claim back, so this charge covers the initial bank fees incurred and the bank refund fee charged to us and the administration for initially processing your order and the refund.

Can I cancel an order for a customised product (such as a programmed till) that hasn't been dispatched yet?

Yes you can, but any refund given will be at the price of the till on our Trade service shown on the web site as we will have incurred bank card processing charges, labour costs involved with programming your till and administration charges with processing set up sheets etc. When a programmed till is ordered, the stock is allocated to you, we unbox the till, install batteries and place it on a PDI test awaiting your set up sheet, please ensure that you can fill out and return the set-up sheets before making your purchase as once unboxed we are unable to sell this till as new and it will be offered as a catalogue return.

Can I cancel an order for a product that has been dispatched but not yet received?

Yes you can, but we will have incurred courier charges to send and then re-route your till back to us, we will also have incurred card processing charges when you placed your order and again to process the refund none of these we are able to claim back. Once returned the machine will be classified as a catalogue return and offered at a lower selling price due to condition of the outer box. The charges below cover our loses as described above and depend on if the product was a standard shipped product or has been customized to your personal requirements as additional labour has been incurred.

Programmed Till:- refund amount web site Trade price less 20%, £10 bank charges & £20 courier charges.

Trade Price Till:- refund amount web site Trade price less 20%, £10 bank charges & £20 courier charges.

Can I return an item that I have ordered in error, doesn't fit or that I simply don't want?

Yes, but we will offer your returned till as a catalogue return only at a lower selling price, so to cover our already incurred courier, bank and lower selling price the following refund charges are applied.

Programmed Till refund amount Web site Trade price less 30%, £10 bank charges & £10 courier charges.

Trade price till refund amount Web site Trade price less 30%, £10 bank charges & £10 courier charges.

Ordered in error returns can only be accepted on unused tills within 3 days of delivery and it's the customers responsibility to ensure the till is returned to us undamaged and ready for sale as a catalogue return. Please contact us if you want to change your till for a different model as in some situations we are able to offer this as an alternative option.

All dimensions and manufacturer information are supplied in the product listing, if you have any doubts about the suitability of the product you can call us, email us or visit our showroom to discuss prior to ordering. Please note that all transactions with ourselves are solely commercial business to business transactions.

Can I return an electronic item (such as a cash register) that develops a fault within the first 7 days?

Yes, you can. All of our electronic items are supplied with a 12 months return to base warranty, supported by the manufacturer after 7 days we deem you to have inspected accepted the goods.

If you think your item has developed a fault within the first 7 days please report the fault to us using the Contact Us page on this website. One of our technicians will contact you to diagnose the problem. Should they be unable to resolve the problem remotely the returns process will be initiated:
1. Customer downloads fault returns form from our website
2. Customer prints out & completes returns form
3. Customer securely packages and protects the item in the original packaging with all sundry parts so it can be delivered back to us exactly as it was received
4. Customer returns to item to the returns address provided (at their own cost)
5. One of our technicians will inspect the returned item and assess the problem.
6. If the machine is accepted by our technician as faulty you will be entitled to a full refund or replacement item - we'll give you the choice*.
7. If the item is found to be non-faulty or simply down to customer operational error then no replacement or refund will be offered. You can collect the machine off us at your expense or we can return it to you for £15 + vat. We won't charge you for the technician's time inspecting the machine.

Please note that we have a zero-tolerance policy of verbal, written or physical abuse to our staff. If you are aggressive in your communications with us we will deem any product to be non-faulty and any error to be caused by mis-use of the equipment - no refund or replacement will be offered. Any technical support in place will be cancelled without refund.

*If items are returned with any parts missing we will refund less charges for the missing parts.

What if my machine develops a fault within 12 months?

All of our new electronic items are supplied with a 12 months return to base warranty, usually supported by the manufacturer.

If you think your item has developed a fault within the first 12 months of ownership please report the fault to us using the Contact Us page on this website. One of our technicians will contact you to diagnose the problem. Should they be unable to resolve the problem remotely the returns process will be initiated:
1. Customer downloads fault returns form from our website
2. Customer prints out & completes returns form
3. Customer securely packages and protects the item in the original packaging with all sundry parts so it can be delivered back to us exactly as it was received
4. Customer returns to item to the returns address provided (at their own cost)
5. One of our technicians will inspect the returned item and assess the problem.
6. If the machine is accepted by our technician as faulty you will be entitled to a full refund or replacement item - we'll give you the choice*.
7. If the item is found to be non-faulty then no replacement or refund will be offered. You can collect the machine off us at your expense or we can return it to you for £15 + vat. We don't charge for looking at the machine.

What if my machine develops a fault after 12 months?

Although the machine will be out of warranty it may be repairable. To return an out of warranty cash register for inspection please order our 'Out of Warranty Inspection Service' product from this website. Once you have submitted your order you will be sent a returns form which you can print out and complete. You then return the machine to us in the original packaging with the completed returns form. Once our technician has inspected the machine they will advise whether the machine is repairable and what the estimated costs will be.

Can I return a non-electronic item (such as till rolls, ink roller, SD card or other consumables)?

No - unfortunately we are unable to accept returns on non-electronic items. We only sell new, unused and fresh stock items. Items like these that get returned are deemed unsuitable by us for re-sale.

What happens if I refuse the courier delivery or, realise I gave incorrect delivery information, after the order has been dispatched?

If you realise that incorrect delivery information was supplied after we have dispatched the goods or want to change the delivery address, please contact us as soon as possible, you will be given the option to have it re-delivered to a different address at the additional cost charged to us by the couriers.

If delivery is refused and the ordered machine is returned to us a refund will be issued less the cost incurred as per the "dispatched but not yet received section".

Further Information

At time of writing all Distribution Sharp models starting XE-A come with 12 months collect and return warranty. This warranty is run by Infoteam who - in the event of a fault developing within the first 12 months - can be contacted on 0330 024 0804. They will log your call, you will then need to correctly package the till and Infoteam will send you a shipping label. This service is only valid in the UK mainland and only becomes active after 21 days have elapsed since delivery of the machine and you have proof of purchase.

Please note that all other electronic items are supplied with return to base warranties. Shipping the items back to us is at the customer's expense, as is collecting the items - unless they have developed a proven, and accepted fault. Unless otherwise implied, we nor the manufacturers offer advanced swap outs, replacements or loan machines, so you are advised to factor your own backup plan if the item purchased is critical for use, to cover the absence of machines, if being sent back under warranty.

Please take our returns policy into account before ordering.

To return a machine please download the correct returns form from the choice below. Please note that we will not accept any machines back without original packaging and a valid and correctly completed returns form. Returns MUST have our prior approval. To initiate the returns procedure please use the contact us information on the website.

We strongly recommend that all original packaging and parts are retained for the warranty period, as we cannot accept machines back without their original packaging and complete as they were when sent to you.

Please note that we cannot be held responsible for loss of data or corrupt data. The customer is responsible for software compatibility and cable connectivity with their existing operating system. No technical support is provided with software - unless by specific prior agreement.

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